We are a travel agency that mostly organizes semi private and custom private tours. Our semi private tours (up to 10) are like village hopping, wine tasting and cooking lessons. Our private tours are a little more tailor made itineraries as they are made up to fit up to the needs of our customers. In all of our tours we are focusing on the total experience of our customers or as we call them guests as we consider ourselves representatives of our island. To give you an example of our work I would suggest reading our reviews on TripAdvisor.
I would like to mention the procedure of how we create the itineraries of our tours and the total experience of our guests. Ι like to compare it as a puzzle with several equations. When we are creating the itineraries we take in consideration the traffic, the crowds that are created by cruise ship passengers at certain villages at specific hours through the day, the position of the sun and how hot might get, time efficiency that we spend on the road, sunset time, sunset position as it changes through the season and other small details. The stops that we have and the walking sections are also organized in order the guests see and feel the best of the villages and places with the time that we have. Another factor that we take under consideration is the other companies that we collaborate with, the quality of their product, service and how they cope with the peak of the season. Also something that we have already achieved but always there is room for improvement is our vehicles that we use. The minibuses that we use are designed and upgraded (cabin) as tour minibuses, this means that the seats are like a theater (from the front to the back are elevated) so our quests can see our guide without any problem, microphone, bottle cooler, double air-condition, monitor, USB chargers and for the next year we are planning to have Wi-Fi and other things.
Finally, the most difficult equation is human resources. We focus on two things, having the correct people with knowledge, humor, energy and a warm positive feeling of making our guests a great company. Something that may seem easy for a group of people that travel together for many days… here we are trying to make it in a few hours. The other thing that we consider is how our drivers and guides are working together, our drivers are participating in all of that in order to give the feeling that we are enjoying what we do. Last but not least is the working hours, our mindset on this one is by working with quality, this one is possible by precise working hours through the week and a day off of course (something that is not common on the island in every sector). We want them to be fresh and warm through the whole season in order to give their best to our tours.